Out of Hours
When Gillan House is closed there are a number of ways you can receive help.  Please see "Out of Hours" under the heading Further Information to the right of this Home Page.

All surgeries are by appointment only. You may make an appointment in person, online or by telephone. There are three incoming telephone lines which are answered in rotation. If the lines are engaged please try again. Our staff try to deal with calls as quickly as possible.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

At Gillan House Surgery we have a very active Patient Participation Group (abbreviated to PPG). The purpose of a PPG is to help a Surgery deliver the best possible service and by providing a valuable means of communication between the Surgery and its patients. At Gillan House we have adopted a Mission Statement which explains our aims and how we go about achieving them.  Please click Here to read our Mission Statement.


We are proud to say that our PPG has been in existence since 2011, long before it was made a contractual requirement by the NHS. We meet quarterly at Gillan House (normally on a Friday lunchtime) and the Surgery’s GPs, Practice Manager, and some of the Reception staff also attend meetings.  We discuss a wide range of issues and the Minutes of our last meeting can be found Here Following each meeting our Surgery issues a Newsletter which contains information about many of the subjects we discuss.  Click read the latest Newsletter.


Our PPG is made up of patients of all ages and coming from a variety of ethnic backgrounds. Meetings are friendly and informal and usually last about one hour or a little longer.  Refreshments are always available.  If you would like to know more about our PPG or think you may be interested in joining us, then please speak to one of our Receptionists.   


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