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What to do when we are closed

Out of Hours Emergencies

Call 111 when it's less urgent than 999

When the practice is closed, there is an out of hours emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day.  If you need out of hours help, you should telephone 111 which is a free-phone number nationwide. Trained staff located at the call control centre will handle your enquiry.  

On dialling 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it. That could be your GP surgery, an out of hours GP, A&E, a local urgent care centre, emergency dentist or a late opening pharmacist. The 111 service is in operation 24 hours a day, 365 days a year.

Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.

If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

NHS 111 BSL

The NHS 111 service is available for deaf people to contact 111 medical staff. Fully qualified and experienced interpreters. This is for use when:

  • You need help quickly, but it is NOT an emergency;
  • You think you might need to go to A&E but are not in imminent danger
  • You don’t know who to contact, or your GP is not available;
  • You need health information or advice on what to do next.

How To Make Contact

Go to Interpreter Now – NHS 111. Click on Connect – a BSL interpreter will appear on your screen.

Making contact in BSL is easy. You can do it from any computer, and almost all tablets and mobile phones.

Seeing a GP or Nurse

If you need to see a GP or Nurse in the evening or over a weekend then appointments are available at one of 3 centres in the Borough of Enfield.  You can be seen from 6:30pm to 8:00pm Monday to Friday and from 8:00am to 8:00pm over weekends and bank holidays. 

The 3 centres are:

  • Evergreen Primary Care Centre, 1 Smythe Close, Edmonton N9 0TW
  • Carlton House Surgery, 28 Tenniswood Road, Enfield EN1 3LL
  • The Woodberry Practice, 1 Woodberry Avenue, Winchmore Hill N21 3LE

To make an appointment telephone the Reception in the usual way and ask for a weekday evening or weekend appointment at one of the 3 centres.  

Walk-in services and urgent care centres

These centres treat most injuries and illnesses that are urgent but not life threatening. You don’t need to book an appointment – just turn up and you will be seen promptly by either a Doctor or Nurse:

  • Chase Farm Urgent Care Centre, Chase Farm Hospital, The Ridgeway, Enfield, EN2 8JL. Open 8am-10pm, every day.
  • Edmonton Walk-In Centre, Evergreen Primary Care Centre, 1 Smythe Close, Edmonton N9 0TW. Open weekends and bank holidays only from 8am to 8pm.
  • North Middlesex Urgent Care Centre, North Middlesex Hospital, Sterling Way, Edmonton, N18 1QX. Situated in A&E and open 24 hours a day, every day.

Mental Health Crisis?

In a Mental Health crisis please call 020 8702 3800.

You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.

Accident and Emergency (A&E)

For life threatening illnesses or injuries go to A&E or call 999. A&E and 999 should only be used in a critical or life threatening situation.

  • North Middlesex University Hospital, Sterling Way, Edmonton, N18 1QX Tel: 020 8887 2000
  • Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ Tel: 020 8216 4600