We would like to know how we can improve our service to you and how you perceive the Practice and our staff.
At Gillan House Surgery we have a very active Patient Participation Group (abbreviated to PPG). The purpose of a PPG is to help a Surgery deliver the best possible service and by providing a valuable means of communication between the Surgery and its patients. At Gillan House we have adopted a Mission Statement which explains our aims and how we go about achieving them.
We are proud to say that our PPG has been in existence since 2011, long before it was made a contractual requirement by the NHS. We meet quarterly at Gillan House (normally on a Friday lunchtime) and the Surgery’s GPs, Practice Manager, and some of the Reception staff also attend meetings.
We discuss a wide range of issues and the Minutes of our last meeting are shown below. Following each meeting our Surgery issues a Newsletter which contains information about many of the subjects we discuss.
Our PPG is made up of patients of all ages and coming from a variety of ethnic backgrounds. Meetings are friendly and informal and usually last about one hour or a little longer. Refreshments are always available. If you would like to know more about our PPG or think you may be interested in joining us, then please speak to one of our Receptionists, or complete the online form.
If you wish to participate please contact the Practice or complete the online form by clicking on the button shown below.
OR: if you prefer, you can download the sign-up form below, print it out, fill it in, and post it to the Practice, put it through the letterbox, or hand it to a Receptionist.
We aim to acknowledge your request within a few days.
Please note that the PPG cannot become involved in matters of a specifically medical or clinical nature.
The National Association of Patient Participation
This association aims to promote the role and benefits of PPGs to patients, the public and health professionals, to create more understanding of the value of true patient participation also to promote the support available from N.A.P.P. Find out more about them click here.
The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.